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Merchandise Refund Policy

Thank you for shopping with the National Stuttering Association. This Refund Policy outlines the conditions and processes for obtaining refunds.


1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:

  • The item must have been purchased directly from the National Stuttering Association.

  • Refund requests must be made within 10 days of the purchase date.

  • The item must be unused and in its original condition.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

 

2. How to Request a Refund

To initiate a refund:

  • Contact our team at info@westutter.org with your order details.

  • Your request will be reviewed, and you will receive a response within 3 business days.

  • If approved, the refund will be processed, and the credit will be applied to your original payment method within 5 days.

 

3. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account.

  • Contact your credit card company, as processing times can vary.

  • If you’ve done this and still haven’t received your refund, please contact us at info@westutter.org.

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4. Exchanges

  • If you received a defective or damaged item, you may request an exchange by contacting us at info@westutter.org within 5 days of receiving the product.
     

5. Shipping Costs

  • Please note that shipping costs are non-refundable. If a refund is granted, the cost of return shipping will be deducted from your refund, if applicable.
     

6. Policy Updates

  • The National Stuttering Association reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the revised date.
     

Contact Us

  • If you have any questions or need assistance, please reach out to us at info@westutter.org.

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